Returns & Refunds

Return Eligibility

Ready-to-order, non-custom products may be eligible for return if unused, undamaged, and returned in original condition within the stated return period. Contact us before sending any return.

Custom and Personalized Products

Custom products, engraved products, photo pendants, logo tags, private label items, and products made according to customer artwork or specifications are generally not returnable unless defective, damaged, or produced incorrectly due to our error.

Defective or Incorrect Items

If an item arrives damaged, defective, or different from the confirmed order specification, contact us with photos, order number, packaging photos, and a description of the issue. We may offer replacement, repair, refund, or store credit depending on the situation.

Refunds

Approved refunds are processed to the original payment method when possible. Shipping charges, payment processing fees, customs duties, and rush production fees may be non-refundable unless required by law.

Return Shipping

Customers may be responsible for return shipping unless the return is caused by our confirmed error. Items returned without approval may not be accepted.

Contact

To request return support, contact 48055080@qq.com with your order number.