Privacy Policy

Overview

This Privacy Policy explains how PendantForge collects, uses, stores, and protects information submitted through this website. Replace PendantForge with your final company or brand name before launch.

Information We Collect

We may collect contact details, billing and shipping details, account information, order information, product customization details, uploaded artwork or photos, messages submitted through quote forms, and technical data such as IP address, browser type, device information, cookies, and website usage data.

How We Use Information

We use information to process orders, prepare custom products, respond to inquiries, provide quotes, arrange shipping, prevent fraud, improve the website, comply with legal obligations, and communicate about orders or custom production requirements.

Uploaded Artwork and Custom Files

Files uploaded for product customization or quotation are used to review, quote, produce, inspect, and fulfill the requested order. Customers should only upload files they own or have permission to use.

Sharing Information

We may share necessary information with payment processors, shipping carriers, website service providers, production partners when required, fraud prevention providers, and authorities when legally required. We do not sell customer personal information.

Cookies

This website may use cookies for cart functionality, account login, analytics, security, and user experience. Customers can manage cookies through browser settings, but some store functions may not work correctly without them.

Data Retention

Order records, quote requests, uploaded files, and customer communications may be retained as needed for production, customer service, legal compliance, accounting, and dispute resolution.

Your Rights

Depending on your location, you may have the right to request access, correction, deletion, or restriction of your personal information. Contact us at 48055080@qq.com for privacy requests.

Contact

For privacy questions, contact: PendantForge, Guangdong, China, 48055080@qq.com.